Refund Policy - Don Clooney Pizzeria and Café

1. Our Commitment to You

At Don Clooney Pizzeria and Café, your satisfaction is our top priority! We want you to enjoy every bite of our delicious offerings. If something isn’t quite right, we’re here to make it right.

2. When to Request a Refund

• Incorrect Orders: If you receive something you didn’t order or if your order is missing items.
• Quality Concerns: If your food arrives in a less-than-ideal condition, such as cold or damaged.
• Delivery Problems: If your order arrives significantly later than expected by our company-owned delivery employee. Third-party delivery cannot be entertained for refunds.

3. How to Request a Refund

To help us help you, please:

• Reach out within 24 hours of receiving your order.
• Provide your order number and a brief description of the issue. Photos are appreciated!
• Contact us at donclooney2023@gmail.com or give us a call at 8288022354.

4. The Refund Process

• We’ll review your information and verify the issue.
• If your request meets our criteria, we’ll process a refund.
• We’ll keep you informed via email about the progress of your refund.

5. Refund Method

Refunds will be issued back to the original payment method. Please allow 5-7 business days for the funds to reflect in your account.

6. Non-Refundable Items

• Any food that has been fully consumed or is not in its original condition.
• Orders made during special events or promotions may have specific terms.

7. Changes to Our Policy

We may update our refund policy from time to time to better serve you. Any changes will be posted on our website, and the effective date will be updated.

8. We’re Here for You!

If you have any questions or need assistance with your refund request, don’t hesitate to reach out: